![]() ![]() If you can’t lodge your application in person because you’re physically unable to do so, call us on 131 232 or contact your nearest Australian diplomatic or consular mission to discuss options. To minimise any risk of identity fraud, this means accepting applications in person only. We maintain this security by verifying the identity of every passport applicant to the highest standard. This contributes to the visa-free access that Australian travellers enjoy in many overseas destinations. Why do I have to lodge in person?Īustralian passports have a well-deserved reputation for security. Going online is the easiest way to complete your application, but you still have to lodge it in person. If you live overseas, contact your nearest Australian diplomatic or consular mission to discuss lodgement options. ![]() In Australia, you must lodge your application in person. You have to make an appointment by calling us on 131 232. Generally, you can only lodge your application at a passport office if you need to travel urgently for unforeseen compassionate or compelling reasons. Can I go to a passport office rather than Australia Post? Sometimes, we’ll need to contact you after you’ve lodged your application to ask more questions, request more documents or ask for new photos that meet our photo guidelines. Priority processing involves an extra fee. If you’re eligible, we’ll ask if you want priority processing. You’ll have to pay the relevant passport fee. We may ask you some questions to verify that the information you’ve provided is complete and correct. If the application is for a child, we’ll ask for proof of your own identity that has a photo, signature and your residential address. We’ll stick the photos onto the application form (don’t try this yourself). We’ll check your passport photos to make sure they meet our requirements. We’ll check the original documents you’ve brought, copy them and return them to you on the spot. What happens when I lodge my application? In some locations, you may need to book an appointment.īring your application checklist or form, your photos, and whatever original documents you need. Lodge your application and pay the passport fee at a participating Australia Post outlet or an Australian diplomatic or consular mission. Can I get interpreting assistance when I lodge my application?
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